What is the consumer rights act? This is the customer’s rights when buying products or services. These rights protect the consumer in their purchases. The consumer right act was introduced on 1st October 2015. Now the law has been made clear and more understanding. This act helps consumers and sellers trade confidently. In case disputes arise, conflicts can be easily solved thus saving on costs of too many legal processes which include getting a lawyer.
Under the consumer right act, products sold should be of good quality and these products should perform the purposes well as was stated before the consumer bought the products. Sometimes, consumers purchase products, and the sellers convince them to buy that the product because it performs certain functions just because they want the consumer to purchase it. In this consumer rights act, it is properly stated that the consumers can return and demand replacement of the goods.
Products should be fit for use. Goods that are being sold should meet the purpose that the consumer is buying them for. These goods should also meet any specific purposes that the seller promised the consumer it will meet. In case of a situation where the product the consumer bought is not fit for the purpose, the consumer right act has a proper explanation of what happens next. The consumer is entitled to a refund or replacement of the particular product.
Goods and services must match the description that was given to the consumer by the seller, or in situations where there was any kind of sample shown to you, the products you buy should match that sample. This is well stated under the consumer act to avoid conflict between the consumer and the sellers. The consumer right act is a properly written document that guides consumers on issues like this.
Under the consumer right act, it is stated that goods being sold to consumers should not have any kind of faults or damages. These goods and services being sold to a consumer should be able to satisfy the consumers. If goods sold to you are damaged, you as the consumer have the right to return the goods and ask the seller to replace them. Also, the consumer right act states what consumers should do if the digital content bought is faulty.
Some new areas that were introduced include the rights on digital content, which have been put up in the act. It now gives consumers the right to replace and also repair digital content that they find faulty examples like films, games, and music. Earlier on, these laws were not so clear but as of now, changes have been made.
The consumer act has another addition, rules have been made clear on what should happen when a service is not given to you the consumer, with proper and reasonable care or when the person providing this services does not have proper skills. With the consumer right act, customers can read and properly understand what they are entitled to and what they are not entitled to. Always remember you as the consumer have rights that are stated in the consumer rights.